Shipping Policy

Last updated: July 9, 2026

This Shipping Policy explains how Bouo prepares, ships, and supports orders for stainless steel kitchen peelers. Checkout prices are listed in USD, and this store currently serves customers in Singapore.

Before shipment, we review the order record, delivery address, selected peeler style, material, approximate size, quantity, and package contents. Peelers can differ by blade type, handle profile, swivel joint, or serrated teeth, so support reviews use the exact product page details.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days mean Monday-Saturday, excluding public holidays and dates when the carrier does not provide service. Orders requiring address clarification or payment review may be held briefly while we contact the customer by email.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD, and the checkout Shipping field should display 0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

Customers should enter a complete shipping address, including unit number, postal code, recipient name, and contact phone number when required. If the address cannot be used by the carrier, we request correction before shipment.

SHIPPING METHODS & COURIERS

We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.

Some orders may ship separately because of item availability, package routing, or carrier handling. Split shipments do not add a second standard shipping fee.

Peeler Packing Notes

Bouo stainless steel peelers are packed to protect blade edges, handles, swivel joints, and serrated teeth during standard transit. Produce, cutting boards, towels, and kitchen props shown in photos are not included unless listed in the package contents.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.

If tracking stops updating or the package arrives damaged, contact info@bouo.shop with your order number, checkout email, and clear photos of the parcel and peeler.

CONTACT

For shipping questions, contact Bouo support at info@bouo.shop or +12313641248. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.